All UiLEDS products are currently shipped directly from our factory in China via international air shipping. We use trusted carriers including FedEx, UPS, and DHL.
Orders are typically processed and dispatched within 3 business days, including weekends and holidays. You will receive a shipping confirmation email with tracking information once your order ships.
Shipping rates are calculated at checkout based on the product's weight, dimensions, and your delivery address. Our shipping calculator (available on each product page) provides an estimate before you place an order.
Free Shipping: Available on orders over $300 USD (pre-tax). This applies to standard delivery addresses in the contiguous United States.
Estimated delivery time to the USA is 7–10 business days after dispatch. This timeframe includes international transit and US customs clearance. Delays due to customs inspection are beyond our control.
Once your order arrives in the USA, final delivery is handled by the local carrier (FedEx/UPS/USPS).
After your order ships, you will receive a tracking number via email. You can track your package on the carrier's website using the provided tracking number.
If you have not received tracking information within 5 business days of placing your order, please contact us at info@uileds.com.
We currently ship to the 50 United States. We do not ship to PO Boxes, APO/FPO addresses, or US territories (Puerto Rico, Guam, etc.) via standard air shipping. Please provide a valid street address at checkout.
Orders shipped to the USA may be subject to import duties and taxes (including VAT/GST), which are levied once the package reaches your country. These charges are the responsibility of the recipient.
UiLEDS is not responsible for any customs delays or additional fees that may apply. Please check your local import regulations before placing an order.
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged packaging and products. We will work with the carrier to resolve the issue.
If your tracking shows "delivered" but you have not received the package, please check with your neighbors and local postal service. Contact us within 48 hours and we will assist with a carrier claim.
Please refer to our Terms of Service for our full return and exchange policy. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
If you have any questions about shipping, please contact us at:
UiLED Technology Limited
Email: info@uileds.com
Website: www.uileds.com
This Shipping Policy is effective as of 2026-06-07 and will remain in effect until updated.